Privacy Policy

Information We May Collect

Depending on how you interact with us, we may collect:

A. Contact Information

• Name
• Mobile number
• WhatsApp number
• Email address
• Communication address
• Emergency contact details

B. Service and Booking Information

• Preferred date and time
• Pickup location
• Hospital/location details
• Service requested
• Companion requirements
• Information required to coordinate the requested service

C. Health-Related Information

Where voluntarily provided and reasonably necessary for providing the requested assistance, information may include:

• Hospital visit details
• Medical appointment information
• Diagnosis-related information provided by you
• Relevant health conditions disclosed for safe assistance
• Mobility or assistance requirements
• Relevant medication information
• Allergies or other information specifically disclosed for the purpose of safe assistance

Vyora Care does not require unnecessary medical information merely to make a booking.

D. Payment Information

Where applicable, payment-related information may be processed through authorised payment providers. Vyora Care does not intend to unnecessarily retain complete card, UPI, banking or other payment credentials when such information is processed directly by an authorised payment service provider.

E. Communication Information

We may retain information contained in communications with us through:

• WhatsApp
• Telephone
• Email
• Website forms
• Customer-support communications

F. Website and Technical Information

We may collect limited technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Approximate location derived from technical information
• Pages visited
• Website interaction information
• Cookies and similar technologies

G. Recruitment Information

If you apply to join Vyora Care, we may collect:

• Name
• Contact details
• Education
• Qualifications
• Experience
• Resume/CV
• Availability
• References or other information reasonably required for recruitment

Why We Collect Information

We may use personal information to:

• Respond to enquiries
• Process and manage bookings
• Assign and coordinate suitable companions
• Coordinate pickup and hospital visits
• Communicate with the customer or authorised family member
• Provide service updates
• Coordinate reports or documents where requested
• Coordinate medicine collection where specifically authorised
• Communicate service charges and payment information
• Process refunds where applicable
• Respond to complaints and service requests
• Improve our services
• Maintain operational and service records
• Prevent fraud, misuse and security incidents
• Comply with applicable law
• Protect the safety and legitimate interests of customers, companions and Vyora Care
• Process job applications
• Send service-related communications

We will not use health-related information for unrelated marketing purposes merely because it was provided to us for a service.

Health Information

Customers should provide only information reasonably necessary for the requested service.

Vyora Care is a hospital companion service and is not a substitute for a doctor, nurse, hospital or emergency medical service.

Health-related information may be used only to the extent reasonably required to coordinate or safely perform the requested non-medical assistance.

Customers should inform us of any relevant condition, mobility limitation, behavioural concern, allergy, infectious condition, fall risk or other circumstance that could materially affect safe assistance.

Sharing of Information

We may share necessary information with:

• The assigned Vyora Care companion
• Authorised Vyora Care employees or coordinators
• Service partners strictly where necessary for the requested service
• Hospitals, laboratories or pharmacies only where necessary for coordination and/or where authorised or reasonably required for the requested service
• Payment service providers
• Technology/service providers assisting our operations
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required
• Emergency responders or relevant persons where reasonably necessary to protect life or safety

We do not sell customers’ personal information as a business activity. We will seek to limit disclosure to information reasonably necessary for the relevant purpose.

Family Communication

Where a customer requests that reports, updates or service information be shared with a family member or other authorised person, we may use the contact details provided for that purpose.

Customers are responsible for providing accurate contact details and ensuring that the person nominated to receive information is appropriately authorised.

Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing services
• Customer support
• Accounting and payment records
• Dispute resolution
• Legal and regulatory compliance
• Fraud prevention
• Legitimate business records

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory retention requirements.

Data Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information handled. These may include:

• Access controls
• Restricted employee access
• Secure systems
• Password protection
• Administrative controls
• Confidentiality obligations
• Monitoring and incident-response procedures

However, no internet-based system can be guaranteed to be completely secure.

WhatsApp and Third-Party Services

Customers may contact Vyora Care through WhatsApp or other third-party communication platforms.

Information transmitted through such platforms may also be subject to the privacy policies and terms of those platforms.

Customers should avoid sending unnecessary highly sensitive medical or financial information through ordinary messaging channels.

Cookies

Our website may use cookies or similar technologies for:

• Essential website functionality
• Security
• Performance
• Analytics
• Improving user experience

Where legally required, appropriate consent mechanisms will be used.

Marketing Communications

We may send service-related communications necessary for bookings, appointments, service updates, support and transactions.

Where applicable, promotional communications will be sent in accordance with applicable law and consent/preferences. You may request that promotional communications be stopped.

Children

Our services are intended to be arranged by adults or authorised persons.

If services are arranged for a minor, the person making the booking must have the appropriate authority to provide the required information and arrange the service.

We do not knowingly collect unnecessary personal information from children.

Accuracy of Information

Customers are responsible for providing accurate and current information necessary for the service.

Incorrect or incomplete information may affect our ability to safely coordinate the requested service.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Access information concerning processing
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Raise a grievance
• Exercise other rights available under applicable data-protection law

Requests may be made using the contact details below.

Data Protection Contact

For privacy-related questions or requests:

• Email: teamvyoracare@gmail.com
• Phone: +91 85220 01943
• Service areas: Vijayawada & Guntur, Andhra Pradesh, India

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or operational practices. The updated version will be published on this page with the revised “Last Updated” date.

Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Important

This Privacy Policy should be read together with Vyora Care’s Terms & Conditions, Refund/Cancellation Policy and Disclaimer.

By using our website or voluntarily providing information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be handled, subject to applicable law.